Last updated: September 1, 2026
Last updated: September 1, 2026
Meshale is an apartment-management mobile application that helps residents, property managers, building staff, and service providers coordinate building operations. This Privacy Policy explains how Meshale collects, uses, shares, and protects information when you use our app and related services, including apartment management, pest-control requests, snow-salt service requests, and service-status tracking features.
1. Information We Collect
1. Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, apartment or building details, profile photo, service requests, messages, and payment information where applicable. Bank account and IBAN information is collected only when needed to complete purchases or process a payment through Meshale. We may also collect device, app activity, log, and diagnostic information, including IP address, device type, operating system, app version, crash reports, and approximate location derived from your network connection.
2. How We Use Information
2. How We Use Information
We use information to provide and improve Meshale, manage accounts, connect residents with building teams and service providers, process and track requests, communicate service updates and worker status, protect users and the platform, respond to support inquiries, comply with legal obligations, and understand how our services are used.
3. Apartment and Building Services
3. Apartment and Building Services
When you use Meshale to manage apartment-related matters, we may process your unit or building identification, resident status, submitted maintenance issues, booking preferences, communications with building personnel, and service history. Property managers or authorized building staff may be able to view information necessary to operate their community and respond to your requests.
When you use Meshale to manage apartment-related matters, we may process your unit or building identification, resident status, submitted maintenance issues, booking preferences, communications with building personnel, and service history. Property managers or authorized building staff may be able to view information necessary to operate their community and respond to your requests.
4. Pest Control and Snow-Salt Requests
4. Pest Control and Snow-Salt Requests
For pest-control or snow-salt requests, we may collect request details, property access instructions, the service location, preferred appointment times, photographs you choose to upload, and communications about the request. We use this information only to route, schedule, fulfill, and document the requested service.
5. Service Tracking and Location Sharing
For supported on-site services, including pest-control requests, Meshale may collect the assigned worker’s service status and location information while the service is being coordinated or performed. We may share relevant location updates with residents of the applicable building so they can follow the service’s progress, understand when the worker is expected to arrive, and prepare for access or safety needs. We share this information only for the duration and purpose of the relevant service request.
6. How Information Is Shared
6. How Information Is Shared
Meshale does not sell, rent, or share your personal information, including bank account and IBAN information, with third parties. Bank account and IBAN information is used solely to enable purchases and payment transactions through Meshale and is not disclosed to other parties. The limited exception is service coordination: for applicable pest-control services, we may share the assigned worker’s relevant service-status and location updates with residents of the affected building so they can follow the request. We share only the minimum information necessary for that purpose.
7. Device Permissions and Notifications
7. Device Permissions and Notifications
Meshale may request access to device features such as location, camera, photos, or notifications. We use these permissions only to provide related functionality, such as showing a service location, attaching a photo to a request, or sending important updates. You can change permission settings at any time through your device settings, though some app features may not work fully without them.
Meshale may request access to device features such as location, camera, photos, or notifications. We use these permissions only to provide related functionality, such as showing a service location, attaching a photo to a request, or sending important updates. You can change permission settings at any time through your device settings, though some app features may not work fully without them.
8. Security and Data Retention
8. Security and Data Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as needed to provide Meshale, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal or operational requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as needed to provide Meshale, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and meet legal or operational requirements.
9. Your Choices and Rights
9. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or limit certain processing. You may also opt out of non-essential marketing communications. To make a request, please use the support contact available in the Meshale app. We may need to verify your identity before responding.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or limit certain processing. You may also opt out of non-essential marketing communications. To make a request, please use the support contact available in the Meshale app. We may need to verify your identity before responding.
Meshale is not intended for children under the age required to use online services in their jurisdiction without appropriate consent. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us through the support channel in the app.
Meshale is not intended for children under the age required to use online services in their jurisdiction without appropriate consent. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us through the support channel in the app.
11. Changes to This Privacy Policy
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the app or by other appropriate means. Your continued use of Meshale after the updated policy takes effect means that you acknowledge the revised policy.
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the app or by other appropriate means. Your continued use of Meshale after the updated policy takes effect means that you acknowledge the revised policy.
If you have questions about this Privacy Policy or our privacy practices, please contact Meshale through the support channel available in the app.
If you have questions about this Privacy Policy or our privacy practices, please contact Meshale through the support channel available in the app.